1. We accept payment via Visa, Mastercard, American Express, Switch, Maestro, Solo, Delta and Electron.

2. We also accept payment via Paypal, confirmed addresses only.

3. If you need to call/email to discuss your online order please include your Order ID.

4. We try to keep the online store as up to date as possible but you can check stock availability
by calling our mail order line 0207 240 2611 or email shop@slamcity.com

5. Mail order line - 0207 240 2611
Opening Hours - Monday to Saturday 11am - 7pm and 12am - 5pm Sunday

Please leave a message if there is no answer (due to the lines getting very busy at times), we will get back to you asap. Weekend online orders will be processed Monday morning and dispatched same day.



International Orders:

We ship internationally providing the card used matches with our security checks. International orders can only be shipped to the billing address of the card used. As our online store is not set up for International shipping costs you will be emailed after your order is placed and asked to buy a DVD to cover any extra shipping costs, you will not receive the DVD.

Examples of general International shipping costs via 2 day Courier service:

Republic Of Ireland, France, Belgium, Luxembourg, Netherlands & Germany £11

Denmark, Switzerland & Austria £13

Spain, Italy, Czech Republic & Slovakia £16

Estonia, Finland, Portugal, Slovenia, Hungary, Sweden, Poland £22

Bosnia, Bulgaria, Lithuania, Montenegro, Croatia, Norway, Iceland, Romania,Latvia, Serbia £30

USA, Japan, Australia £20 (Royal Mail International Signed For)



Delivery Info:

Our courier service operates Monday - Friday.

All orders will be processed and dispatched the same day, up till 5pm. Orders received after 5pm will be dispatched the next day. Be aware that orders received after 5pm Friday will not be dispatched till Monday.

95% of items sent via our courier service should arrive the next working day, however it is not a guaranteed service and under certain circumstances your order may take longer.

Delivery charges:

Mainland UK Courier service Next day* £5
*Mon - Fri service, Orders processed on Friday will be delivered on Monday.

Royal Mail 1st Class delivery (£2.50) available on orders under £25

Ireland, Isle Of Man, Scottish Islands, Isles Of Scilly will all be sent via Royal Mail and you will be emailed about extra shipping costs.



Returns:

Non-faulty items must be sent back in their original unused condition within 21 days of the order date. Once received, we will offer an exchange or a full refund if required. DVD's will not be accepted unless they are returned sealed.

Custom setups cannot be returned.

You will be required to pay postage when returning your exchange items to us.
All our goods are guaranteed against manufacturing defects and all will have to be inspected by us and some by the manufacturer before we can accept them as faulty. Once we are satisfied the goods are faulty we will offer a free repair, replacement, exchange or refund.

If you need to return you item please send it to:

Slam City Skates
16 Neal's Yard
Covent Garden
London
WC2H 9DP.

Make sure you include a note saying why you are returning the item, your name, contact info etc.